5.15 Reprovisioning a device

From the View Device screen, you can launch the Reprovision Card workflow in MyID Desktop to re-encode a another person's device completely, based on the data in the MyID database, using the latest version of the credential profile used during issuance.

For more information about using MyID Desktop workflows from within the MyID Operator Client, see section 3.3.2, Launching MyID Desktop or Self-Service App workflows.

To reprovision a device:

1. Search for a device, and view its details.

   See section 5.1, Searching for a device.

   Alternatively, insert the device into a reader.

   See section 5.2, Reading a device.

   You can also view a device from any form that contains a link to the device.

   For example:

   • Click the item in the list on the DEVICES tab of the View Person form.
   • Click the link icon on the Device Serial Number field of the View Request form.

2. Click the Reprovision option in the button bar at the bottom of the screen.

   You may have to click the ... option to see any additional available actions.

   If the Reprovision option does not appear, the device may not be suitable for reprovision; for example, you cannot carry out a reprovision on your own device.

   The Reprovision Card workflow appears in a MyID Desktop window with the card already selected. If you have not already done so, insert the device you want to reprovision; you cannot select a different device within the workflow. Further checks on the device are carried out in the workflow.

   See the Reprovisioning cards section in the Operator's Guide.